How to File a RERA Complaint in Punjab — Step-by-Step Guide
If your developer has delayed possession, made unauthorised changes to the project, diverted funds, or violated any terms of your buyer agreement, you have the right to file a complaint with Punjab RERA. The process is faster and cheaper than civil court, and RERA has real enforcement powers.
This guide covers everything: who can file, what documents you need, the exact steps, fees, and what to expect from the process.
Who Can File a RERA Complaint?
Any buyer (allottee) who has booked a unit in a RERA-registered project
An association of allottees (group of buyers in the same project)
A real estate agent with a grievance against a developer
RERA itself can initiate action on its own if it finds violations
⚠️ Important: Only for Registered Projects
RERA can only handle complaints about currently registered projects. If your project has lapsed, you must approach civil courts or consumer forums. Learn about lapsed projects →
Documents to Prepare
Signed buyer/allotment agreement
All payment receipts and bank transfer records
All written communications with the developer (emails, letters, WhatsApp)
Copy of the project RERA registration certificate
Any approval letters or possession-related documents
Proof of the violation: delayed possession letters, modified plans, changed specs
Your ID proof (Aadhaar / PAN)
Step-by-Step: Filing the Complaint
Visit the RERA Punjab Portal
Go to rera.punjab.gov.in. Under the "Complaint" or "Grievance" section, download the official complaint form (Form M). Create an account if you do not already have one.
Fill in the Complaint Form
Clearly describe: (a) your details — name, address, contact; (b) the project details — RERA number, name, developer name; (c) the nature of complaint — delay, fund diversion, spec change, misrepresentation; (d) the relief you are seeking — refund with interest, possession, penalty.
Attach All Supporting Documents
Scan and attach all documents listed above. RERA accepts PDFs. Keep originals — you will need them at hearings.
Pay the Filing Fee
Rs 1,000 for individual complaints. Rs 5,000 for associations. Payment is online via the portal.
Submit and Note Your Complaint Number
After submission, you will receive a complaint number. Track your case at rera.punjab.gov.in using this number.
Attend the Hearing
RERA will schedule a hearing date and notify both you and the developer. Hearings are at the RERA office in Sector 18A, Chandigarh. You can attend in person or through an authorised representative.
Receive the Order
RERA must pass an order within 60 days. Orders are enforceable like a civil court decree.
Appeal If Needed
If unsatisfied, appeal to the RERA Appellate Tribunal within 60 days of the order. The tribunal is also in Chandigarh.
What Happens If the Developer Ignores the Order?
A RERA order is as enforceable as a civil court decree. If the developer does not comply, RERA can:
Impose additional fines up to 10% of the project cost
Imprison the developer's directors for up to 3 years
Attach and sell the developer's assets to recover dues
Revoke the developer's RERA registration
Verify your project before filing
Use our directory to confirm your project's RERA status and get the exact registration number you'll need for the complaint form.
Search RERA Projects →